Frequently Asked Questions

Simplified Telehealth is a cutting-edge platform that connects individuals with healthcare professionals through virtual consultations. It provides a convenient and secure way to access healthcare services from the comfort of your home or office.

Simply sign up on our platform, browse available healthcare providers, and schedule a virtual consultation. Connect via video or audio call to receive professional medical advice, prescriptions, and more.

Yes, we treat children 13 years and older for minor ailments. Please note these children can be seen without parent notification.

The cost is $40 a visit.

Yes, we prioritize your privacy and security. Our platform uses advanced encryption and follows industry best practices to ensure a secure and confidential telehealth experience.

Visit our website and click on the "Sign Up" button. Follow the prompts to create your account by providing necessary information. It's quick, easy, and free!

Absolutely! Our platform is accessible on both desktop and mobile devices. Download our app from the App Store or Google Play for seamless healthcare on the go

Ensure you have a reliable internet connection, a device with a camera and microphone (for video consultations), and a compatible web browser. Our platform supports major browsers such as Chrome, Firefox, Safari, and Edge.

Consultation durations vary based on the healthcare provider and nature of the appointment. On average, consultations last around 15 to 30 minutes.

Payments are securely processed through our platform. We accept major credit and debit cards. Consultation fees are transparently displayed, and you'll be billed only after the consultation is complete.

While Simplified Telehealth doesn't currently accept insurance, our services are designed to be affordable. We offer transparent pricing, eliminating the need for insurance claims and paperwork.

Our platform includes licensed and qualified healthcare professionals from various specialties. Each provider undergoes a thorough vetting process to ensure the highest quality of care.

If you're unsatisfied, please contact our support team. We take feedback seriously and will work to address your concerns and ensure a positive experience.

Yes, if your healthcare provider deems it necessary, they can issue prescriptions during your virtual consultation.

Absolutely. We adhere to strict privacy regulations, and your health information is securely stored and handled in compliance with industry standards.

No, since we cannot physically examine you, we must be very selective as to who we treat. You will be referred to a local doctor if your condition requires an in-person evaluation. We do not treat emergency or complicated life threatening conditions.

We ask for insurance so if we are ordering labs and imaging or medications we can provide orders your insurance will cover for your convenience.

Yes, we can order these tests on your behalf. However, you will be responsible for the costs, and you will either pay out-of-pocket or have your insurance billed.

Yes, we can help you to refill your prescriptions. However, before we complete the process, you will need to provide your complete medical history and the medications you have been taking.

Your nurse practitioner typically offers a short-term refill for most non-narcotic medications. We recommend that you keep the bottles of your drugs close at hand during your virtual medical consultation. Doing so will help us to verify the exact name and dosage of your medications easily.

At Simplified Care, we send your prescription to the local pharmacy of your choice. You can pick up most medications on the same day.

The virus that causes COVID-19 spreads via person-to-person contact. Someone who is actively sick with COVID-19 can spread the illness to others. That is why the CDC recommends that these patients be isolated either in the hospital or at home (depending on how sick they are) until they are better and no longer pose a risk of infecting others.